Refund & Cancellation Policy

1. Eligibility for Full Refund

A customer is eligible for a 100% full refund under the following conditions:

• Cancellation Before Lab Execution: If you request cancellation before our testing team has initiated test case authoring or device execution (typically within 12 hours of order creation).
• Lab Hardware Incompatibility: If our lab is unable to install or launch your build due to physical equipment limitations or capacity constraints within 48 hours of order submission.
• Duplicate Payment: If multiple payments were charged for the same order due to a network glitch.

2. Ineligibility for Refunds

Refunds will not be issued once physical hardware testing has commenced or after the final testing report has been generated and delivered to the customer dashboard.

3. Defect Re-test Revisions

Rather than cancelling, clients whose packages include revisions (Professional and Advanced tiers) are entitled to complimentary re-tests. Once your engineering team commits bug fixes, our QA team will re-execute the exact affected scenarios at zero extra cost.

4. How to Request a Refund

To request a refund, submit a support ticket from your Customer Dashboard or email [email protected] with your Order Reference Number. Approved refunds are credited back to the original payment source within 5-7 business days.